Citi Group Quality Sr Manager 

United States, Texas 

990877543

Responsibilities:

Uses wide discretion to develop complex procedural documentation, guidelines, manuals, and reports for quality.

• Typically deals with moderately complex and variable quality issues with substantial potential impact.
• Manages and develops procedural documentation.
• Advises/influences senior management in addressing broader quality issues with significant business impact.
• Provides guidance and training to quality analysts.
• Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the function and overall business.
• Applies in-depth knowledge, contributing to the development of new techniques and processes and for the area or function.
• Integrates subject matter and industry expertise within a defined area.
• Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating to others in area.
• Evaluates moderately complex and variable issues with substantial potential impact, Work and performance of all teams in the area are directly affected by the performance of the individual.
• Regularly assumes informal/formal leadership role within team and is involved in coaching and training of new quality analysts.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience with background in Financial Services Industry
• Extensive knowledge of BSA/AML Framework, Suspicious Activity Reporting Requirements for U.S. Financial Institutions, and Red Flag Identity Theft
• Technical skills (MicroStrategy knowledge helpful but not required)
• Experience in managing internal audits and handling regulatory exams, ensuring compliance and effective resolution of findings
• Understanding of Issues Management including iCAPs
• Understanding of Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment)
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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