KLA Product Engineer 

United States, California, Milpitas 

988955578

Responsibilities

In this role, you will:

• Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
• Participate in and track the development and testing of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for developing our products and the field service teams responsible for product maintenance and support.
• Capture and analyze data from systems populations residing in remote customer sites to track performance and identify sources of detailed issues on technical, process, and people basis.
• Help develop and detail technical service procedures.
• Develop new training materials which may include written documents, video tutorials and on-line web based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate (progression in) issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
• Take a proactive approach to improving service quality and profitability.

Preferred Qualifications:

• Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
• Results oriented and driven to excel.
• Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful, sophisticated technical information.
• Natural curiosity, inventiveness, and an interest in making things work better.
• Diverse Background to bring new perspectives to the team.
• Semiconductor industry experience with specialization in E-beam, Vacuum or, Motion Control
• Familiar with reliability concepts; probability distribution, MTBF, MTTR, etc

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2+ years

or at +1-408-352-2808