Uber Program Leader Process Excellence 

United States, West Virginia 

988165871

Your impact in Role

1. Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger Community Operations goals; ensure projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data
2. Be the subject matter expert for best support practices obtained internally and externally
3. Improve operational performance by using a data-driven approach for issue identification, root cause analysis, and improvement rollouts
4. Grow your team of project managers by helping them develop critical professional skills (analytics, business acumen, presentation skills, project management, and communication)

The Experience You"ll Bring

- - - - Basic Qualifications ----

1. Get it done attitude: You have the ability to deliver outcomes in a short time frame, rising above ambiguity and defining your own path when there are multiple unknowns. You work largely autonomously and have no trouble following through on what you committed.
2. Strong stakeholder intuition and communication skills: You have a strong ability to work with stakeholders from multi-cultural environments, persuading them with trust and credibility. You have strong verbal and written communication skills.
3. Structured, analytical thinking and problem solving skills: You are able to quantify business problems in a data-driven way, define intervention plans, and demonstrate measurable outcomes.
4. Passion for continuous improvement: We constantly welcome change, improving processes to raise standards. You must be always on your toes - finding the next opportunity to improve the way things were, and highly driven to make the change yourself.
5. Attention to detail: Getting to the root cause of issues and understanding in granular detail the requirements, solution design, defects and levers to influence the metrics.

- - - - Preferred Qualifications ----

1. Minimum 8 years of project and/or program management experience
2. Minimum 5 years of people management experience
3. Relevant degree in Computer Science, Engineering, Mathematics or related field.
4. Prior professional experience with optimization, processes, systematic organization, program/project management. Ability to create and optimize support processes, willing and able to lead others utilizing those processes
5. Strong analytical skills, excellent time-management and organizational habits
6. Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership
7. Proficiency in process mapping tools and methodologies (e.g., Six Sigma, Lean, BPMN).
8. Ability to manage multiple projects and priorities in a fast-paced environment.
9. Certification in process improvement or project management (e.g., Six Sigma, PMP) is a plus.
10. Excellent stakeholder management skills - ability to work in a matrix environment and communicate effectively with diverse stakeholders

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .