Facebook Incident Response Team Analyst NORAM 

United States, Texas, Austin 

987384736

Bring operational excellence to team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations

Review and assess high volumes of inbound emergency escalations and make dynamic, fast paced decisions based on analysis of a variety of complex factors whilst adhering to applicable laws, terms of service and internal policies

Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process

Work with cross-functional teams to drive improvements to policies and processes across teams

Availability to work weekends on a rotational basis or on a regular schedule of either Tuesday-Saturday or Sunday-Thursday, as required

This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and words, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury and suicide content which may be considered offensive or disturbing

2+ years of relevant experience in investigative or analytical roles

Experience working independently requiring minimal direction

Experience analyzing information to assess threat and risk and to make effective decisions independently using sound judgement and rationale

Experience making complex decisions independently and multi-tasking under pressure, responding quickly to changing situations in complex environments without compromising quality

Communication skills and experience adapting communication style to suit different stakeholders like cross-functional teams and law enforcement

Experience with social media, analytical tools and online research

Experience in handling emergency response escalations

Experience with Crisis Management, Government Agencies or Law Enforcement