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Facebook Incident Response Team Analyst NORAM 
United States, Texas, Austin 
987384736

17.07.2024
Incident Response Team Analyst, NORAM Responsibilities
  • Bring operational excellence to team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations
  • Review and assess high volumes of inbound emergency escalations and make dynamic, fast paced decisions based on analysis of a variety of complex factors whilst adhering to applicable laws, terms of service and internal policies
  • Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
  • Work with cross-functional teams to drive improvements to policies and processes across teams
  • Availability to work weekends on a rotational basis or on a regular schedule of either Tuesday-Saturday or Sunday-Thursday, as required
  • This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and words, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury and suicide content which may be considered offensive or disturbing
Minimum Qualifications
  • 2+ years of relevant experience in investigative or analytical roles
  • Experience working independently requiring minimal direction
  • Experience analyzing information to assess threat and risk and to make effective decisions independently using sound judgement and rationale
  • Experience making complex decisions independently and multi-tasking under pressure, responding quickly to changing situations in complex environments without compromising quality
  • Communication skills and experience adapting communication style to suit different stakeholders like cross-functional teams and law enforcement
  • Experience with social media, analytical tools and online research
Preferred Qualifications
  • Experience in handling emergency response escalations
  • Experience with Crisis Management, Government Agencies or Law Enforcement
Data Center
About Meta
$33.65/hour to $103,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.