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JPMorgan Virtual Call Center Account Supervisor Bilingual English Spanish Required 
United States, Georgia, Atlanta 
987098887

14.09.2024

Job responsibilities:

  • Oversee a work from home team navigating multiple technologies to support a Call Center environment
  • Comfortable leading and managing in a metrics-promoted environment
  • Demonstrate resiliency and extreme adaptability in a fast-paced environment
  • Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Empower teams to take ownership of each customer interaction while treating customers with respect and responding with empathy
  • Resolve customer escalations and document account activities thoroughly and concisely
  • Lead by example through demonstrating personal excellence including punctuality, integrity, and accountability
  • Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist
  • Encourage teams to think critically and exercise independent judgement
  • Make final decisions on behalf of our customers quickly and effectively when required - Enforce and abide by all applicable regulatory and department practices and procedures

Required qualifications, capabilities, and skills:

  • Home Location must reside within approximately 30 miles radius of the JPMC Summerhill Community Center, 9 Georgia Ave SE, Atlanta, GA,30312
  • Safe and noise free work environment in your residence
  • High School diploma/GED required
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Minimum of 2 years customer interaction or customer support experience, either by phone or face-to-face
  • 3 plus years working in a call center position; certification and or training
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
  • 5 plus years of direct management experience; demonstrated ability to develop, manage, coach, and motivate teams
  • Bilingual fluency in Spanish and English

Preferred qualifications, capabilities, and skills:

  • Bachelors Degree Preferred

Work Schedule:

This role does not offer visa sponsorship.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.