דרושים Junior Payroll Benefits Specialist Category ב-Us Bank ב-פולין

Job Description:

Responsibilities:

• Resolve POS deployment exceptions and ensure successful deliveries.
• Manage POS recovery for merchant closures.
• Handle mailbox queries and make outbound calls when needed.
• Coordinate with external vendors to provide missing details and follow up on deliveries.
• Maintain accurate records of deployment activities.
• Respond to assigned cases, requests, and escalations.
• Provide account information and log jobs for terminal deployment and recovery.
• Correct system discrepancies and investigate errors.

Preferred Skills/Experience:

• Effective communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficient in using various software packages, including Microsoft Office.
• Ability to identify, resolve, and escalate problems.
• Good time management skills to maximize case resolution while maintaining high quality.
• Knowledge of banking and POS product policies and procedures is an advantage.

As a Technical Support Advisor you will be responsible for:

• Provide customer support through all communication channels within our Service Level Agreements.
• Speaking to our customers to deliver a structured solutions with confidence.
• Continuously develop your knowledge of our industry and our customer base, so that you understand our customers’ needs.
• Demonstrate and deliver exceptional problem solving and trouble shooting skills to gain a full understanding of the customers query.
• Whilst speaking to customers gain an understanding the customers business, generate leads for our sales department by recommending alternative products and services that could save the customer money and time.
• Ensure excellent customer service and call standards are delivered at all times.
• Take ownership of customer interactions and constantly strive for customer satisfaction
• Demonstrating the ability to get to know the organisation inside and out, and proactively acting upon your intuition because you know what is right for the business and for its customers
• Showing a genuine interest, level of care and pride about the organisation, and the experiences that people have both internally and externally that you are accountable for creating through your behaviour
• Proactively sharing ideas, and best practice with a continuous focus on improvement, and finding new and better ways to contribute to the on-going growth and success of our business
• Displaying a level of resilience and determination to make a difference
• Seeking continuous feedback for personal development and demonstrate the ability to respond to it appropriately.

• High school diploma or equivalent
• Typically at least six months of customer service experience
• Very good command ofspoken and written English

• Effective interpersonal and verbal communication skills
• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high quality customer service
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service