US Bank Junior Technical Support Specialist Category 

Poland 

773127105

• High School Diploma

• Customer Service Experience

• Basic knowledge of products, services, problem-solving practices and procedures, applicable regulations, systems and procedures

• Excellent telephone, interpersonal and verbal communication skills

• Problem-solving and negotiation skills

• Problem-solving and negotiation skills, as well as the ability to handle difficult customer conversations

• Ability to identify and resolve/escalate complex issues

• Proficient keyboarding and computer skills, particularly Microsoft Office applications

• Commitment to high quality customer service

• Good time management skills to maximize the number of customers who can be helped while maintaining a high level of customer service

• Very good English language skills