Verint Network Manager 

India, Karnataka, Bengaluru 

986694390

Role Responsibilities

• This role is responsible for managing the day-to-day operations of the Network teams in support of Cloud and Hybrid platforms, notably AWS and Azure
• Finding and improving operational efficiencies to best suit Cloud network delivery for customers, both internal and external
• Support of production workloads within a multi-Cloud environment, including but not limited to monitoring, patching, backup, and high availability of network infrastructure.
• Design and delivery of Hybrid and Cloud Networking for partner solutions.
• Implementation of customer connectivity requirements and facilitating access to company products and services
• Optimize the overall network operations process by creating automation solutions, reducing Human Toil and improving overall work standards.
• Manage request fulfillment and escalation for networking ticket queues
• Assist with migrations to cloud, ensuring best practices are followed and architecture is compliant with company and compliance standards.
• Oversee in the implementation of network monitoring systems for event monitoring, alerting and metrics.
• Discover opportunities and help facilitate a mechanism to change, evolve, improve, and simplify the network infrastructure and supporting processes/procedures.
• Directly interface with support, engineering, and product teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing.
• Delivering actionable KPIs and SLAs/SLOs for the global network
• Engage in our Blameless Post-Mortem process for continually improving network processes and products

Qualifications and Skills

• Overall, 12-15 years of experience with 4-8 years of Team Handling & Management experience.
• Strong Experience in building and leading network operations teams for both hybrid and cloud environments
• Strong experience with software-defined networking and virtualization concepts
• Experience in running production Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS – AWS, Azure, GCP
• Good understanding of IAAS and CI/CD such as Ansible, Terraform, Harness, Jenkins, GitHub etc
• Good understanding of general DevOps principles and ways of working
• Experience with monitoring and log aggregation tools such as Datadog, Cloudwatch etc, especially relating to network infrastructure
• Demonstrated experience leading a critical production team, especially in a SAAS and/or 24x7 environment

People Mgmt. & Build workforce

• Ability to influence people & sourcing resources from marker – Strong experience in hiring
• Comfortable in fast-paced environment with changing priorities and schedules.
• Experience building and managing highly-skilled resources while defining career growth.
• Experience on employee engagement & retention strategies
• Setting up the culture and leading the change from the front
• Motivating, empowering, and improving the team's technical skills
• Experience in handling Cloud operations.
• Experience in ideating cost-effective cloud operations.
• Ability to execute proof of concepts and deploy complex solutions.
• Basic understanding of Atlassian Suite (Jira/Confluence) & Service Now
• Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners.
• High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment.
• A strong sense of urgency and accountability with exceptional time management skills.
• Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors