Salesforce Vice President Product Research & Insights 

United States, California, San Francisco 

985881151

Job Category

User Experience

Job Details

Key Responsibilities include:

• Define, lead and resource the research and insights agenda for the company’s highest priority technical products (Agentforce, AI, Platform) to deliver the best possible product experience for our customers

• Align and partner with General Managers (GMs) and cross-functional executives (Product Management, User Experience, Engineering) to deliver insights for the end-to-end product life cycle

• Define and ensure insight impact throughout the Technology & Product organization and Salesforce at large

• Lead, develop, and mentor a high-performing, globally distributed research team

• Manage the team’s business operations (e.g., budget management, resource procurement)

• Drive an insight-informed and data-driven culture for the company.

Key Skills

• Proven track record of delivering insight work with measurable business outcomes

• Expertise in the research craft and its execution in a business environment

• Excellent cross-disciplinary collaboration skills and strong organizational agility

• Strong leadership and management expertise

• Executive-level presentation skills in business and technical contexts

• Experience in navigating complex organizational issues and driving results using both collaborative and directive management styles.

• University degree in a research or business-focused field (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

• Minimum of 15 years experience leading research in product development, user experience or technology contexts.

• Bonus: Experience in CRM, enterprise business software, or analogous industries

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