US Bank Team Lead Customer Account Management UK 

Ireland, Dublin 

985391918

Responsibilities

• Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
• Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
• Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
• Implementing and optimizing processes related to customer service, identifying and resolving issues.
• Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
• Preparing reports on team performance and customer service outcomes

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.

Experience & Qualifications

• 1-2 years of management experience
• 2+ years of banking/financial services experience is a plus
• A proven track record of leading teams to success
• A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
• Knowledge of Salesforce CRM system is a plus

This position is not eligible for visa sponsorship.

This role has been identified as ControlledFunction (“CF 4 & CF7”)under the CBI RegulationsAccordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).