MongoDB Account Development Representative UK & 

Ireland, Dublin 

235503677

This role is a hybrid working model in our Dublin or Barcelona offices.

• Respond to inbound inquiries via website chat, phone, and contact us forms
• Serve as the first point of contact, uncovering and qualifying new opportunities and establishing support needs
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Collaborating with marketing and marketing ops to ensure timely and effective follow up to inbound leads
• To be successful in this role and to be able to achieve your goals, you’ll need a talent and drive for finding new businesses, triaging support queries and developing strong relationships, both internally and externally, quickly
• Ability to speak to a wide variety of customers on the phone as well as delivering meaningful outreach sequences to establish contact
• Understanding of the multiple business units to redirect queries in a customer centric manner

• Self-motivated, with a team player mentality, you’re passionate about your work, eager to learn and motivated to develop a career in sales or customer success
• Previous experience in a chat support or online customer interaction environment preferable
• You have excellent listening, verbal and written skills (English), an additional language profeciency is a plus
• Strong process mindset and organization skills
• Strong attention to detail and time management
• Strong communication skills dealing with high volume of leads and communicating and following up with multiple stakeholders
• Proficiency in using chat platforms, CRM systems, and other relevant software applications is a plus
• Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs and priorities
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success
• Expectation to contribute to the wider Inbound Strategy through continuous feedback and suggesting solutions to improve the customer experience & business impact

• A self-starter with a track record of hitting and exceeding goals
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

• Strong and progressive academic background: Bachelor’s or Master's Degree in Business or any related field
• Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally