Red hat Technical Writer 

United States, North Carolina, Raleigh 

984535213

Primary Job Responsibilities

• Deliver complex technical documents including feature descriptions, installation guides, and release notes, using industry best practices

• Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation

• Collaborate with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release

• Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters

• Partner with documentation team members to inventory, organize, and publish content using Red Hat tools

• Review content analytics to understand customer impact, create user stories, and influence future content creation decisions

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Participate with team members, external community members, and other contributors in discussions relating to InstructLab, including blog, Slack/Discord, public community meetings, and mailing list interactions

• Keep up to date on our offerings, customer use cases, and support issues

• Master the use of our documentation toolchain, including the publishing platform and issue tracking

Required Skills

• Fluent written and verbal communication skills in English, with a keen eye for detail

• Proven record of writing documentation and procedural materials for multiple audiences

• Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs

• Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives

• Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements

• Exposure to style guides, minimalism principles, content journeys, and topic-based documentation

• Demonstrated aptitude for continuous learning

• Firm understanding of the software development life cycle (SDLC)

• Experience working with Agile development methodologies and fast delivery

• Experience working with version-controlled repositories, Git is preferred

• Experience working with markup languages, AsciiDoc is preferred

• Knowledge of operating within a Linux environment is a plus

• Understanding of how Open Source and Free Software communities work.

• Must have a strong ability to interpret and assimilate oftentimes conflicting feedback, balancing the needs of various stakeholders.

Nice to Haves

• Familiarity with LLMs and AI / ML technologies and frameworks.

• Experience working in sophisticated software and computing infrastructure environments is a plus.

• RHCSA or similar certification in Linux operating system fundamentals.

• Familiarity with Red Hat products is a plus.

The salary range for this position is $72,080.00 - $115,290.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave