NICE Solution Engineer - Recording & QM 

United States, Oregon 

983469680

How will you make an impact?

• Deliver compelling demonstrations that align NICE’s Recording and Quality Management solutions with the customer’s unique business challenges.
• Identify and address all functional and technical challenges of assigned accounts.
• Interpret customer requirements with precision and utilize strategic questioning to exceed expectations.
• Educate and influence clients on how NICE’s solutions deliver superior value, ease of use, and measurable benefits.
• Take the lead in all technical elements of the sales cycle.
• Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness.
• Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy.
• Demonstrate expertise in integrating NICE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs).
• Respond to RFIs/RFPs, addressing both functional and technical components with expertise.

Have you got what it takes?

• 5+ years of experience supporting multiple software products and services in complex account environments.
• 3+ years of experience in supporting Recording and/or Quality Management solutions within enterprise accounts.
• Excellent skills in delivering presentations and customized demonstrations.
• Proven track record of driving strategic deal wins.
• Ability to manage multiple intricate sales opportunities at once.
• Strong communication skills to connect with C-level executives and frontline employees alike.
• Familiarity with different types of ACDs, PBXs, and their integration requirements.
• Solid understanding of network protocols, compliance standards, and cloud security practices.

You will have an advantage if you also have:

• Experience or knowledge of Workforce Engagement Management (WEM), CCaaS, and Customer Experience (CX) solutions.
• Familiarity with a full suite of SaaS product offerings.
• Certifications or hands-on knowledge of cloud platforms like AWS, Azure, and Google Cloud.

Director of Presales
Individual Contributor