Job responsibilities
- Manages technical areas within infrastructure engineering, collaborates with others across different technical areas, and anticipates the needs of multiple disciplines within the function
- Manages and implements corporate and divisional operational plans and provides broad direction to teams, team leads, and supervisors
- Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements
- Drives multiple complex projects, processes, and initiatives
- Develops and executes the function’s objectives with accountability for outcomes
- Be responsible for staffing, budget, and relevant profit and loss
- Mentors and coaches junior engineers and technologists
- Champions the firm’s culture of diversity, equity, inclusion, respect for team members and prioritizes diverse representation
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
- Experience managing cross-functional teams of infrastructure engineers
- Experience hiring, developing, and recognizing talent
- Extensive knowledge of hardware aligned to infrastructure engineering
- Knowledge of observability tools such as Splunk, Dynatrace, Grafana
- Exposure to managing and developing budgets
Preferred qualifications, capabilities, and skills
- Knowledge of Voice (SBC, Cisco, Zoom), Trader Voice (Unigy, Turrets) and Capture (NTRX) products