Wells Fargo Technology Business Support Coordinator 

India, Telangana, Hyderabad 

982885507

In this role, you will:

• Act as a first point of contact in providing solutions to technical issues for a business unit or work group
• Perform duties of basic to moderate complexity, including provision of user access, assessing security administration issues, production support and troubleshooting, application maintenance, and monitoring or balancing
• Receive direction from supervisor and escalate non-routine questions
• Interact with colleagues of the assigned business unit or work group for any technical issues
• Work with technology partners to draft business requirements and user specifications

Required Qualifications:

• 2+ years of Technical Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Forms Management (FM): It is a department within ATM Strategy and Vendor Solutions. It supports our business partners by providing analysis, design, development, and production of paper and electronic forms.
• In addition, FM also performs key functions related to maintaining version control of forms and records on a Wells Fargo Enterprise portal. This portal hosts active forms used across Wells Fargo lines of businesses. The following e-form types are supported: HTML, PDF (both print-on-demand and fill-and-print), Word and the design tool used is Abobe. The Forms Management team is also engaged in providing accessibility for customer-facing forms. Employees receive instructions from various business groups via workflow applications.
• Work Schedule: Our hours of operation are 1:30 p.m. to 10:30 p.m. - 40 hours per week with a rotating late-night schedule within the team, although staffing can be re-deployed to different processes depending on the demand

Skills needed to succeed in this role

• Able to multi-task to accomplish tasks effectively.
• Adobe , Java script , Jqueury , HTML , CSS is desirable and will be an added advantage
• Able to interpret the documents or the requests received • Analytical skills • Attention to detail
• Excellent data entry skills • Strong verbal & written communication skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Ability to recognize and escalate any discrepancies identified or noticed while processing.
• Highly motivated with strong organizational and analytical skills and attention to detail.
• Flexibility to work different shifts and to work beyond scheduled work hours , if necessary
• Ability to succeed in a team environment. • Ability to learn quickly and share knowledge with fellow team members

Essential Qualifications:

• University degree in Business or related discipline
• Experience in Java Script, HTML , CSS advanced Excel , Adobe and forms designing will be added
• Advantage , however not mandatory
• Adobe Experience Management (AEM)
• Java Script, Jquery, HTML, CSS is desirable
• Knowledge of Jaws, Common Look, Crawford Tech, Open Access, NVDA vendor products and testing will be an advantage
• Understanding of readability and usability standards in relation to forms design.
• Ability to manage multiple projects with challenging deadlines.
• Research skills and ability to present data and solutions.
• Training skills - ability to create training materials and present to others.
• Ability to take documentation and apply to forms.

Good Communication skills

20 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.