JPMorgan Technology Support II - Change Management Coordinator 

India, Telangana, Hyderabad 

47148688

Job responsibilities

• Apply a structured methodology and lead change management activities through governance of processes and use of tools to support change strategy
• Support the design, development, delivery, and management of communication across the organization
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Provide input, document requirements, and support the design and delivery of training programs.
• Identify and manage anticipated resistance and lack of adherence to process
• Consult and coach implementation teams and senior leaders/managers
• Support firmwide process design and definition of roles and responsibilities for change practices
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Evaluate impacts and collisions for all new and rescheduled Major Events globally, providing scheduling approval, and communicating the MEPC (Major Event Planning Calendar) (including scheduling changes) to the organization globally
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in change management
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Understanding of change management principles and methodologies.
• Awareness of change management processes such as ITIL (Information Technology Infrastructure Library).
• Strong analytical and problem-solving skills to assess the impact of changes.
• Ability to gather and analyze data to make informed decisions.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical stakeholders clearly and concisely.
• Strong interpersonal skills to work effectively with different teams and stakeholders.
• Ability to facilitate meetings and discussions.
• Keen attention to detail to ensure that all aspects of a change are considered and properly documented.
• Thoroughness in following change management procedures.
• Ability to adapt to changing environments and priorities.
• Strong organizational skills to manage change documentation and track progress.
• Ability to maintain detailed records and create reports.

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Basic project management skills, including planning, scheduling, and resource allocation.
• Ability to manage multiple tasks and projects simultaneously.
• Willingness to learn new tools, technologies, and methodologies.
• Proficiency in using IT tools and software such as Microsoft Office Suite, project management software, and change management tools
• Proficiency in running reports from change management tool (ServiceNow) and capable of transforming the data and providing visualization to management team. Familiar with Alteryx / Tableau or familiar other similar tools.