Job responsibilities
- Complete travel arrangements from their initial request to completion
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
- Remain current on value we provide to each customer
- Adapt, change, and be versatile with the shifting landscape of the Travel Industry
- Be responsive to client’s needs and issue resolution with excellent communication and follow up
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
- Interact with VIP clients to solicit travel preferences and initial profile information
- Embody FROSCH’s core values: Respect, Integrity, Excellence, Communication, and Delivering the Unexpected
Required qualifications, capabilities, and skills
- Minimum of 5 years of managing travel for music tours and production
- Capability to setup PNR’s, ticketing, and exchange tickets
- Minimum 5 years of recent, native GDS experience on Sabre
- Proficient with Microsoft Office, specifically Outlook and Word
- Strong attention to detail with the ability to work well under pressure
- Strong sense of urgency as well as flexibility to change as needed
- Deliver the Unexpected to surpass client expectations
- Ability to work well within a team to ensure worldwide coverage for clients
Preferred qualifications, capabilities, and skills
- Familiarity with visas and passport requirements to provide effective advice
- FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.