Amazon Support Engineer Operations Technology Solutions OTS 

United States, Texas, Houston 

981721160

About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
Responsibilities include, but are not limited to:* Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
* Ensuring infrastructure networking and computing systems remain available during production hours.
* Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
* Managing local technical projects.
* Maintaining or creating policies, procedures, and processes.
* Identifying root-causes of operational issues and process inefficiencies.
* Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
* Supporting customers from multiple buildings in the area, as well as remote customers.
* Traveling within your local or regional area to support our customers.

- High school or equivalent diploma
- 2+ Years of experience in a professional environment
- Fluent in Cisco/networking and either Linux and/or Microsoft
- 2+ years of experience of troubleshooting in a multi-user high availability environment
- 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
- 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
- 1+ years IT experience with client, server, and network service delivery
- Possess and maintain a current, valid Driver License

- Bachelor’s degree in Computer science or IT related field
- Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
- Data center infrastructure and facilities experience
- Ability to explain complex IT concepts in simple terms
- Ability to manage high priority projects
- Excellent written and verbal communication skills
- Proven ability to work successfully with limited supervision