JPMorgan Technology Support - IAM 

India, Karnataka, Bengaluru 

978750537

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

Job responsibilities

• Administer security on Mainframe and Large Midrange servers, adhering to Security Access Control policies, standards, and procedures.
• Analyze requests to identify potential risk exposure before processing.
• Troubleshoot and resolve security-related issues effectively.
• Respond to general inquiries about RACF and ACF2 security practices or access.
• Participate in audit support activities related to Mainframe for both internal and external audits.
• Execute test scripts and conduct sampling in preparation for audit reviews.
• Perform necessary reconciliations to resolve open audit issues, ensuring customer-focused and professional communication.

Required qualifications, capabilities, and skills

• Formal training or certification on Tech support concepts and 1+ years applied experience.
• Hands on experience with ACF2 and RACF.
• Have a basic understanding of Information Security policies and practices.
• Demonstrate the ability to efficiently troubleshoot, diagnose, and resolve problems.
• Show capability to quickly learn and apply new technologies.
• Able to work effectively in a high-pressure environment with minimal supervision.
• Exhibit excellent communication, written, and organizational skills.

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Familiarity with Security Tools like RACF, ACF2, ETFA and Zsecure.
• Familiar with JCL & IBM Utilities
• Familiar with Microsoft Word, Excel, and Outlook.