SolarEdge Technical Service Representative 

Poland 

977613109

We are seeking a-speaking Tier 1 to join our team **

Responsibilities:

• Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:

• Provide support in the troubleshooting and diagnosing grid tie solar system issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledge base, and other sources of information available.

• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.

• Provide updates to the knowledge database used by other technical support representatives with new

• Document all activity in the ticketing system and other database software platforms

• Use of Solaredge-defined troubleshooting tools

• Take part and fulfill all training activities required for the job, including e-learning online training and hands-on.

• Maintain technical knowledge using the Learning management system (LMS)