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Job Description:
Job Description:
This role is a Senior Engineer to provide leadership and providing end-to-end technology oversight in the Complaints Technology space to reduce the risk in strategic programs. These programs are planned for deployment over several years due to changes in the definition of complaints and increased consent order issues. This role is in the Global Operations Technology vertical under Global Tech.
This job is responsible for defining and leading the engineering approach for complex features to deliver significant business outcomes. Key responsibilities of the job include delivering complex features and technology, enabling development efficiencies, providing technical thought leadership based on conducting multiple software implementations, and applying both depth and breadth in a number of technical competencies. Additionally, this job is accountable for end-to-end solution design and delivery.
Provide solution technology guidance for areas of concentration in the portfolio. Provide end-to-end design guidance, oversight and problem management. Provide oversight of requirements gathering and interpretation for all infrastructure impacts across the portfolio pipeline. Provide oversight of the requirements process on key projects by clarifying requirements where and when necessary, ensure all teams understand the business reasons for the requirements. Provide end-to-end design process guidance and oversight/provide guidance throughout the design process. Guide teams through design challenges where and when necessary. Provide oversight of design and implementation reviews, participate in, and lead as appropriate, design and implementation reviews during the lifecycle of a project for key business initiatives and core engineering projects before they go into production to ensure Operational Readiness. Review final target architecture and design. Stay abreast of emerging technologies. Partner with architecture/development teams on business planning sessions. Provide reviews of existing solutions including tracking/remediating issues and gaps for resiliency, risk and performance. Provide technology guidance into strategic plans and business strategies. Ensure technology roadmaps align appropriately to business strategies and plans. Guide technology decisions to ensure that strategic plans converge across technology areas.
Required Skills and/or Responsibilities:
Skills:
Desired Skills:
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