SAP Technical Customer Support Speciialist 

Hungary, Pécs 

976192334

EXPECTATIONS AND TASKS

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

Key Tasks:

1) Incident Solving

• Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions
• Achieve a good level of customer satisfaction
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Share and document knowledge through creation of WIKI entries and Knowledge Base articles

2) Additional Tasks

• Participate in weekend support/ 24x7 support activities
• Report errors to development organizations
• Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

3) Support Without Incidents

• participate in projects aimed at achieving the organizational vision.
• Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.

You should expect to do many of the following:

• Meet, work, and talk with colleagues and customers from all around the world!
• Ability to learn SAP software that is being used by industries, governments, and multinational companies around the globe. More information here:
• Be part of a small, tight-knit team of professionals.
• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers.
• Get involved with SAP’s active Community and experience what it is like to be early talent at one of the biggest software companies in the world.
• Join the global SAP Family and become an ambassador for the Support Organization.

Behaviors:

• Ownership – Take ownership of the decisions you make.
• Accountability – Be accountable for the actions you take.
• Responsibility – Take responsibility for the end results or outcomes.

EDUCATION

• University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.

SKILLS AND COMPETENCIES

Required:

• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue.
• Solid understanding of Internet technologies
• Familiarity with general business terms and processes
• Excellent English communication skills (written and oral)

Preferred:

• Knowledge of ABAP
• Experience working in Customer Service and Support organization.
• Experience in SAP S/4, SAP ERP, or other vendor business solutions
• Experience working with customers in a support environment is a plus.
• ABAP Debugging and Troubleshooting
• Good Object-Oriented Programming Concepts, Data Structures, Algorithms

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