Microsoft Cloud Solution Architect 

Germany 

974955597

The purpose of the Customer Success Unit is to guide our customers to better deploy, adopt, and gain long-term business value from their investment in Microsoft. In turn, their successes will ensure we grow our Microsoft 365 consumption. Ultimately, when customers are successful, we are successful. Cloud Solution Architects (CSA) – a customer facing role - drive high priority customer initiatives on the Microsoft Platform in collaboration with customers and the Microsoft in-field strategic accounts segment of our business. This is a customer facing role, owning overall technical relationship between a customer and Microsoft.

• Provides technical expertise through post-sales presentations, product demonstrations and installations of Microsoft 365 Copilot.
• Is the central technical contact for the sales staff to implement leading Microsoft 365 workloads to meet customer needs.
• Supports in driving the Change and the Usage of Microsoft 365 Copilot at our customers and internally. (Co-)Delivering Community Sessions and Hackathons about Prompt Engineering to drive Adoption of Modern Work AI tools.
• Has a holistic view over the customer technology landscape and architecture to asses optimization opportunities using Microsoft technologies.
• Ensures that the customer is fully satisfied with the product application/solution performance.
• Advises company sales staff and customer personnel by disseminating technical information on specific applications.
• Works closely with employees from various organizational levels at the customer to fully understand their technical needs.