SAP Solution Customer Success Manager S-CSM - Experience Northeast 

United States, Pennsylvania, Newtown Township 

974931473

What you'll do:

· Build deep executive relationships and earn trusted advisor status with customers

· Identify new opportunities for customers to leverage new or expanded SAP solutions

· Mitigate churn and manage renewals of SAP solutions/services

· Identify sales leads and support sales in expansion and upsell efforts

· Manage through crisis and de-escalate customer situations

· Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you bring:

· Strong executive presence and relationship building skills

· Deep knowledge of business models, strategies, and line of business processes

· Proven ability to handle difficult customer situations and discuss complex issues with customer executives

· Experience with cloud software solutions and delivery models

· Expert level buying center/Lines of Business domain expertise

· Ability to apply risk-mitigation strategies to customer situations

· Knowledge of SAP solutions portfolio and the business processes they enable

· Some technical understanding for assigned solution area to address technical issues with customers

· Bachelor's degree or equivalent required

· Experience in business software

· Knowledge of SAAS and IAAS processes

· Strong program/project management and governance skills

· Expert commercial/deal support skills

· Relationship-driven mindset with excellent verbal and non-verbal communication skills

· Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

We win with inclusion

Philadelphia