Bank Of America Senior Operations Manager 

India, Tamil Nadu, Chennai 

974131738

Process Overview*

Global Third Party Program(GTPP) - Sourcing CoE is an offshore support group in India managing/supporting procurement requirements and contract management across all regions (USA, APAC, EMEA) aligned with various Bank Business verticals.

Job Description*

People Management
:This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Experience in Managing and driving an engaged team and effectively delivering on team goals with employee development. Creating a culture that respects and values all employees and inspires individuals to reach their full potential.
• Background and experience in career-path conversations with employees for actionable feedback and are tracking progress on their development plans
• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Responsibilities*

• To be able to drive operational excellence and responsible growth through managing optimum stakeholders’ relationship and focus on people, process and data ownership.
• Facilitating and clarifying workflow between Sourcing Support, Line of Business, global Procurement, and Vendor Manager Partners regarding business requirements, contract type, contract language, and Standard Operating Procedure (SOR) artifacts
• Expediting requests for Sourcing/Business designated work from stakeholders and providing assistance to Sourcing COE associates
• Close coordination with Sourcing partners in APAC/EMEA/US
• Serving as the escalation point of contact for all matters and questions with business requirements, contracts, and SOP requirements for Sourcing COE associates. These matters include guiding on red-lining contract documents and negotiations with Vendors.
• Acting as a control point and providing feedback on Quality Assurance (QA) review of contracts for Sourcing COE associates
• Utilize available data to drive business planning, risk management, decisions and continuous improvement (e.g. budget, hiring-talent decisions, operational excellence).
• Driving a culture & helping Sourcing COE associates within team to identify & achieving saving opportunities.
• Facilitating resolution against issues with Vendor Registration and enablement for e-invoicing
• Interaction/connects with Sourcing Counterparts, Line of Businesses and other support partners.
• Managing risk well and be proactive in identifying and controlling risks, issues
• Act in accordance with all applicable laws, rules and regulations, Bank’s Code of Conduct, Risk Framework
• Ensure KPIs and other metrics are met
• Providing timely resolution to team dynamics and appropriately address operational & behavioral issues.
• Professional development of associates within team
• Collaboration and driving cross functional projects across larger global procurement teams.

Requirements*

Graduate or Post Graduate

Experience Range*

15+ years

Foundational skills*

Hand on experience and working knowledge with documents such as: Master Agreements, Statement of Work, Addendum, Amendments, Schedule, Evaluation Agreements, Change Orders, Non-disclosure Agreements and other legal instruments

Knowledge of SharePoint, MS Office, Ariba or other applications supporting Procurement Operations

Strong verbal and written communication skills

Strong analytical and interpersonal skills

Flexibility to deal with multiple concurrent issues and tasks - ability to self-manage and prioritize

To have exposure to emerging technologies such as Blockchain, Power BI, Artificial Intelligence and advance level of presentation skills.

Desired skills*

Emerging Technologies e.g. Blockchain, Power BI, Artificial Intelligence

Advanced Presentation Skills

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Hiring and Onboarding

Policies, Procedures, and Guidelines Management

Process Design

Risk Management

Workforce Analytics

Work Timings*

7:30 AM till 4:30 PM (APAC Shift) / 12:30 PM till 9:30 PM

Job Location*

New Chennai,BLOCK 2DT TARAMANI,STE,Chennai