Bank Of America Senior Operations Manager 

India, Haryana, Gurugram 

335906286

TO BE USED FOR GBS INDIA ONLY : To Be used for regulated roles : May manage multiple functions or a single function or specialty area, typically involving service, operations or administrative associates. Directs Team Leaders / Assistant Managers / Managers using established policies and procedures and sets priorities to ensure task completion. Resolves escalated issues and problems. Possesses exceptional leadership, communication and interpersonal skills. May perform a specialist role in a support function performing routine transactions or functional activities. Incumbents would be Graduates / Post Graduates with 96 - 120 months of work experience with at least 12 months experience of handling multiple Team Leaders / Assistant Managers or Managers / significantly large operation or multiple small operations of 100 -150 associates.