Honeywell Customer Service Specialist 

United States 

973656097

Driveproductivity initiatives that will strengthen the engineering community,forming working relationships with field engineering, product offering, techsupport & engineering teams. You will develop broad understanding ofcustomer needs. You will support the knowledge-sharing mindset, methodology,and tools. You will help develop Technical Support processes. You will ensureproper documenting and recording of all activity and communication.
KEYRESPONSIBILITIES:

• Be a change agent - influence, consult, and lead efforts for sharing and standardizing of best practices and processes.
• Provide Remote technical assistance for Honeywell contracted customers & Connected Sites.
• Operate, Maintain and Interrogate Honeywell BMS Controllers.
• Undertake Remote tasks on HVAC Controls systems. Modify and Interrogate BMS Software programs, applications and systems.
• Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly.
• Undertake pre-planned maintenance activities across our clients BMS control systems.
• You’ll identify faults across our control systems, and rectify them where needed.
• You will drive timely identification, Investigation, Resolution, Root Cause analysis and Replication of Technical issues.
• Navigate BMS systems and software to identify and resolve any issues presented within the systems.
• To undertake proactive and reactive tasks within set time frames following defined Standard Operating Procedures (SOPs).
• Manage customer requests who have varying levels of expertise.
• Liaise with third party providers on non BMS related problems ensuring we deliver enhanced customer service.
• Represent technical issues form both Field Service and Customers sites at the appropriate technical forums.
• Driving energy savings through applying BMS expertise.
• Liaise with Service Account Handlers to resolve customer queries.
• Ensure the achievement of individual targets and KPI’s.
• Work closely with Technical Support Team & Engineering Teams on Product Issues.
• Carrying out development project work to enhance Global Services Offering

• High School Diploma, or equivalent. Some experience in the field.
• Minimum of 1 years of IT or Technical industry troubleshooting experience
• Minimum of 1 years of experience working directly with customers in person or over the phone
• Experience of Field environment advantageous
• Advanced English Language Skills
• Effective communicator with a flexible approach to teamwork.
• Good interpersonal and verbal & written communication skills

• Knowledge and experience of Honeywell BMS Control Systems
• Experience and technical knowledge of the Tridium Niagara software (AX/N4)
• Knowledge of Integration method and system protocols (BACnet, Modbus, Lon, etc.)
• Experience in the industry is preferred.
• Bachelor's degree in HVAC, Electronics, Mechanical, Management, Computer Science or a Technology related discipline
  Significant Customer Service Experience
• Demonstrated experience with Knowledge Management & Call Center Management
• Strong continuous improvement mindset, strong leadership impact

• JOB ID: HRD229783
• Category: Customer Experience
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Nonexempt