JPMorgan Product Manager - Client Solutions Payments 

Canada, Ontario, Toronto 

973173258

Job responsibilities

• Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction
• Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap
• Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
• Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
• Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
• Determine success metrics and measure, track, and report on the progress and effectiveness of onboarding product KPI’s.
• Be the voice of customers and ship high quality and scalable products on time.
• Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Meaningful end to end product management experience, with a dual focus on both product strategy and execution.
• Natural ability to empathize with the needs of the customers and focus on their problems.
• A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
• Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
• An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
• Ability to effectively prioritize and execute on multiple concurrent initiatives.
• Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.
• Experience with building customer facing digital product is required.

Preferred qualifications, capabilities, and skills

• Previous experience working on digital payments onboarding product is a bonus
• Understanding of Payments domain and understanding of Canadian code of conduct is desired.
• Previous experience and proven success with tech innovation and digital transformation initiatives
• Demonstrated prior experience working in a highly matrixed, complex organization