Amazon Manager Device Associate Quality Services 

United States, Virginia 

972500158

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As Manager, Quality Services you will manage a team of quality service associates. You will be first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. You will monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. You will review associates' performance on regular intervals and ensure productivity & quality targets are met. You will also be responsible for performance management of all the reporting associates.Key job responsibilitiesRaise / handle escalations, perform root cause analysis and implement corrective actions
Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
A day in the life
-Manages a team (~ 10+ team members)
-communicate clear status reports and documentation-Raise / handle escalations, perform root cause analysis and implement corrective actions
-Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
-Identify process inefficiencies, make recommendations and influence stakeholders in fixing those

- 2+ years of team management experience
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience an operations, project or program Manager directly managing and developing front-line managers
- Experience serving as the point of contact for stakeholders

- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Experience managing project delivery