Philips Customer Support Engineer - VIC 

Australia, Victoria, Melbourne 

972350811

DXR and IGT but with opportunities to be cross-trained in other modalities in the future. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

In this role you will be based in Melbourne and will mainly support Victoria and other states as required by the business.

Your role:

• Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Determining the most cost-effective repair/solution to minimize customer downtime.
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

You’re the right fit if:

• A degree-level education or equivalent in Electronics, Mechatronics, Electrical or Biomedical Engineering
• 3 – 5 years’ experience in service maintenance and or installation activities in relevant Medical Device Industries, Equipment Manufacturers, Service Companies, Public Health System, or the Armed Forces
• Experience with DXR and IGT would be advantageous
• Strong stakeholder and customer service management experience
• Strong IT and computer-based skills, and the ability to work in a fast-paced environment
• You will also need to hold a full AU driver’s license and a Police Check will form part of the recruitment process.

A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.

• A competitive salary
• Tool of trade car allowance
• Ongoing Learning and Development opportunities
• Access to the Philips Employee Shop
• Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.