ensures proper change management support is provided all the products we support such as Banking Book , Trading Book, Reference Data and Core Services, As a Release support analyst, you will ensure that the proper controls and change management process is strictly adhered to, ensuring proper risk mitigation to every consumer/stakeholder that utilizes any of the products supported. The Release support analyst will also be ensuring proper stakeholder management; thereby creating a great user experience.
Job Responsibilities:
- Support the entirety of Change Events/Releases across all the Data warehouses/Lakes, which comprises of both planned and ad hoc events.
- Manage Stakeholders across the entire change management lifecycle, including influencing, negotiation and expectation management.
- Resolve issues and escalate critical risks' and 'Document/Track/Metrics of all supported product artifacts to continue to promote for better user experience
- Create Decks that drive strategy conversations in support of Modernization Journey
- work on the metrics of all supported product artifacts to continue to drive for better user experience.
- Execute anomaly detection/Regression testing activities to ensure requirements are in line with expectations for all impacted stakeholders.
Required qualifications, capabilities, and skills:
- Bachelor’s degree and 1 year of Project/Product/Business management, Business analysis experience and/or process re-engineering
- Experience in hosting calls and developing stakeholder relationship
- Creative Data Storytelling and communication skills
- Skilled in creating presentation and reporting or producing metrics
- Must be detail oriented, highly responsible and able to work with tight deadlines
- Strong written and verbal communication skills, with ability to tailor messaging to various audiences
- Strong analytical/problem solving skills, with ability to learn quickly and assimilate business/technical knowledge
- Advanced excel skills or any other analytical toolset
Preferred qualifications, capabilities, and skills:
- Agile delivery mindset and usage of JIRA tool, SQL or JQL
- Previous experience in Financial Services or Consulting role is a plus
- Alteryx, AI or other Business intelligence knowledge is a plus
- Data Mesh or Cloud Strategy knowledge is a Plus
- Excellent Presentation and Communication; with expertise in PowerPoint or other presentation tools