Citi Group CSO HIGH INTENSITY 

Argentina, Buenos Aires 

971755839

Provide service to clients in their daily operation of TTS Cash management products and solutions, providing service through different online contact channels or subsequent follow-up of investigations, until their resolution and response to the client.
Responsibilities:

• Provide electronic banking support and advice on electronic platforms, promoting self-service.Ensure compliance with global standards of the Service model.

• Achieve high levels of customer satisfaction. (VOC pulse)

• Interact with local and global operational and business areas (GSM, RMs RSM;).

• Promote teamwork and collaboration.

• Propose and detect opportunities for improvements and training that directly impact customer satisfaction and the team's work.

Qualifications:

• Preferably a university degree or university student.
• English language (oral and written exclusive).
• Strong customer orientation and quality of service.
• Excellent interpersonal relationships and teamwork.
• Knowledge in Office and Electronic Banking will be highly valued./Computer Efficiency
• Experience in customer service will be considered/ Experience in customer service preferred
• Demonstrated ability to present concepts and influence change.
• Consistently demonstrate clear and concise written and verbal communication
• Ability to manage stress-pressure from clients.
• University degree or relevant experience required
• Oral and written English

Time Type:

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