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Honeywell Customer Experience Specialist French Belgium 97137470
• Handle entry level customer related issues and concerns
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Process standard orders & Maintain order accuracy
• Ensure all orders are entered within timeframe
• Process changes and enhancements to orders
• Actively participate in departmental activities and initiatives
• Maintain complete customer records of all direct customers returns, orders, credits, and requests
• Bachelor’s degree (or equivalent education or experience in similar roles)
• Experience working in a customer-facing role
• Business fluent in written and spoken , communicative
• Excellent communication skills
• Strong knowledge of Microsoft Office
• Knowledge of SAP would be an asset
• High level of customer orientation, dedicated “can do” attitude
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality and lower costs
• Strong teammates with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment
• An attention to detail
We Offer:
Competitive Salary regularly increased based on your performance;
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers); e provide meal vouchers;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Global employee networks to help you connect and grow;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.
If this is your dream role, then we'd love to hear from you.
- JOB ID: req447034
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,Poland
- Nonexempt
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