Bachelor's degree in Network Engineering or Telecom Engineering, a related technical field, or equivalent practical experience.
2 years of experience in DWDM or TCP/IP or system design operations methodology.
Experience working with field operation technicians, engineers, contractors, or vendors in a telecommunications environment.
Ability to communicate in English fluently to support client relationship management in this region.
Ability and willingness to work in a rotating shift environment within a network operations center.
Preferred qualifications:
Experience in Layer 1 optical transmissions, Layer 3 routing (TCP/IP), wireless networking, network design, or operations within a service provider or enterprise, including proficiency with EMS/NMS systems.
Experience with Unix/Linux system administration, with scripting or coding skills.
Understanding of TCP/IP and routing protocols (OSPF, IS-IS, BGP, MPLS), combined with experience in ISP network operations or enterprise/IT infrastructure support.
Ability to troubleshoot methodology and implement creative problem-solving approaches under pressure.