Microsoft Senior Cloud Network Engineer 

United Kingdom 

969554487

Required Qualifications:

• Technical experience in network design, development, and automation
  • OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Engineering, Information Technology, or related field AND technical experience in network design, development, and automation
  • OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation
  • OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field
• Experience with networking concepts, protocols (TCP/IP, BGP, SR, OSPF/ISIS, MPLS), and technologies
• Experience in troubleshooting complex network issues
• Experience with automation tools and scripting languages (e.g., Python, Ansible, or Terraform)

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience in an ISP network operations center (NOC) environment
• Experience working with on-site technicians and coordinating maintenance activities

• Triage and Resolution: Act as the first point of contact for identifying, triaging, and resolving low to medium-risk severity incidents within defined service level agreements (SLAs). Utilize troubleshooting techniques and established procedures to quickly diagnose and address issues, ensuring minimal impact on operations.
• Collaborative Problem-Solving: Collaborate with engineering teams to escalate and resolve issues as needed.
• Maintenance Coordination: Coordinate with on-site technicians to execute fiber maintenance activities safely and efficiently. Follow standard SOPs/MOPs during maintenances to minimize downtime and ensure the integrity of the network infrastructure.
• Hardware Replacement: Assist in the replacement of network hardware, including routers, line cards and other components. Follow established procedures and protocols to safely and accurately replace hardware, minimizing disruptions to network services.
• Monitoring: Active engagement in continual monitoring of network systems to swiftly detect and effectively resolve any arising alerts or anomalies, ensuring uninterrupted network functionality and operational efficiency.
• Documentation and Reporting: Maintain accurate documentation of incidents, resolutions, and maintenance activities.
• Develop, and implement automation solutions to streamline operational tasks, reducing manual effort and minimizing errors.