KLA Technical Support Engineer SWIFT 

South Korea 

968855953

Main responsibilities:

• Respond to complex issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment.
• Work on complex problems where analysis of situations and/or data requires an in-depth evaluation of various factors.
• Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
• Provide Plan of Action (POAs) or if the depth of technical understanding requires, consult with other engineering teams, host meetings of multiple teams to discuss the technical issues in detail and determine the best course of action.
• Must be able to clearly document troubleshooting processes and technical findings in order to provide service and postmortem reports.

Additional responsibilities may include:

• Be capable to support worldwide dispatch, work independent in overall capability to support on site repair, installation/ relocation/field upgrade or engineering project, diagnose and solve the problem, submit daily passdown/reports which corresponds symptoms with data/information for remaining issues in escalation. Join service alert meeting to discuss next action plan with worldwide TSE/engineering team.
• Responsible for providing technical support to field engineers and product support who are diagnosing, troubleshooting, repairing and debugging complexelectro/mechanical/opticalequipment, computer systems and/or complex software via phone/email POA, host the service alert meeting, etc.
• Assist engineering projects in the regions to support company business growth.
• Make service and postmortem reports. Develop troubleshooting, training procedures and best known methods (BKMs).
• Reporting design, reliability and maintenance problems to the appropriate engineering team
• Training of KLA and non KLA personnel
• Communication: Attend misc. internal and customer meeting in effective way for problem solving Lead the team to execute and achieve GSS BSC objectives.

Minimum Qualifications

Bachelor's Level Degree and 3 ~ 10 years related work experience.