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Tesla Diagnostics Engineer Driver Assistance Systems United States, California, Palo Alto 967914475
16.04.2025
What You’ll Do What You’ll Bring
- Subject matter expert and final point of escalation for technical issues in the field related to Autopilot and associated hardware, such as cameras, radar, sensors, and ECUs
- Provide diagnostic support to North American service centers for complex issues and work with relevant hardware and software teams to identify root cause
- Create clear problem statements for field issues and communicate top issues regularly to firmware and hardware development teams, collaborating on root cause analysis and development of countermeasures
- Conduct large-scale data analyses to identify and triage issues
- dentify and propose product improvements to hardware and software development teams that will increase reliability, reduce service cost, and improve customer satisfaction
- Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
- Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists
- Review user experience issues and deficiencies and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications.
- Lead necessary service campaigns by defining and validating repair procedures, authoring service bulletins, and ensuring service has the necessary software, tools, and parts
- Create documentation on system design and theory of operation for new Driver Assistance features to be referenced by global service teams during troubleshooting
- Degree in Electrical Engineering, Computer Science, Robotics, Automotive Technology or similar, or equivalent experience considered
- Experience working with complex, electromechanical systems with embedded software
- Experience with autonomous vehicles preferred
- Experience with computer architecture (processor memory, kernel, operating system) and cameras a plus
- Experience with common communication protocols (CAN, LIN, SPI, Ethernet preferred
- Experience in real time technical support or real-time diagnostics of a physical product preferred
- Basic experience in Python; ability to read or interpret C/C++ a plus
- Experience with data acquisition, analysis, and processing tools, such as SQL
- Able to read and interpret electrical schematics
- Prior experience in Formula SAE or experience working on personal cars is a plus
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