EY Customer Service Coordinator 

Canada, Quebec, Montreal 

967529371

Your key responsibilities

You are a resolute professional in facility services who takes pleasure in collaborating with team members. You strive to comprehend and predict client requirements with the aim of surpassing their expectations. Additionally, your primary duties will encompass:

• Data Analysis and Reporting: Drive informed decision-making by generating and analyzing reports for leadership, presenting data in an accessible and actionable format.

• Policy Compliance: Ensure adherence to all booking policies and procedures, offering clear and concise explanations to enhance user understanding.

• Workstation Management: Ensure new hires are equipped for success from day one by overseeing workstation bookings and resource allocation.

• Proactive Issue Management: Vigilantly monitor workstation reservations, swiftly addressing any issues and enabling or disabling offices as needed.

• Effortless Group Bookings: Work hand-in-hand with stakeholders to streamline group bookings over 9 days, securing all necessary approvals efficiently.

• Onboarding Coordination: Collaborate with the onboarding team to reserve workstations for new hires and prepare for onboarding sessions

• Comprehensive Training: Offer tailored training and ongoing support to users, elevating their experience and mastery of the EY Reserve system

• Communication Excellence: Craft standardized emails for instant meetings, provide booking instructions, and issue gentle reminders to optimize collaboration space utilization. Maintain transparent communication with users about system updates, policies, and any potential workstation issues

• Email Management: Oversee the reserve.montreal inbox, delivering prompt and professional responses to all inquiries, and guiding new hires through the booking process as needed.

• Seamless Operations: Oversee the EY Reserve system at our Montreal office to guarantee flawless operations and maximize user satisfaction.

• Event Space Management: Handle reservation requests for event spaces and meeting rooms on the 8th floor.

• Event Coordination: Organize meetings with relevant teams (AV, EAs, etc.) for large events, ensuring all logistical needs are met.

• Application and Safety Maintenance: Ensure the seamless operation of essential apps by keeping them up to date, while also maintaining and updating safety compliance standards to guarantee the highest levels of operational efficiency and safety adherence.

• Professional Photo App Assistance: Support the management of the professional photo app, ensuring team members have access to quality images.

• Shared Mailbox Management: Administer the EY.COM/FR shared mailbox to ensure effective communication and support.

Skills and attributes for success

• Experience in providing exceptional customer service

• Strong analytical and logical skills

• Strong Microsoft Office skills

• Develop and maintain relationships to efficiently leverage expertise

• A commitment to fostering a strong team culture to ensure success

• Establish and maintain relationships to effectively leverage our skills

• Sound judgement regarding confidential and sensitive matters

• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment

• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

To qualify for the role, you must have

• Strong verbal and written communication skills in both French and English

• Post-secondary education and/or relevant experience

• Professional services firm experience

• Facilities experience

• This is an on-site position based in our Montreal office, with a work schedule of Monday to Friday, 8:00 AM to 5:00 PM.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.