PayPal Sr Technical Account Manager 

United States, Ohio, Toledo 

967041124

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Relevant customer-facing, technical work experience.
• Technically minded, with a proven track record of adopting and mastering new technologies and tools.
• Confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
• Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc.
• Troubleshooting experience with API calls (SOAP, REST, GraphQL)
• Understanding of basic SQL Commands and data analysis
• Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams.

• You have a working knowledge of monitoring and troubleshooting tools, specifically Splunk, Datadog etc.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $76,500 to $126,500

Our Benefits:

Any general requests for consideration of your skills, please