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EY TechOps-DE-CloudOpsAMS-F Finance Functional-Senior 
India, Tamil Nadu, Coimbatore 
966524814

22.09.2024

Your Key Responsibilities

  • Provide business-as-usual support to a wide variety of customers
  • Create regression testing plans
  • Execute regression testing manually and via automation tools (RSAT)
  • Document functional requirements as input to Change Requests
  • Lead regular meetings with customer stakeholders to ensure Incidents & Change Requests are progressing
  • Contribute to customer Change Requests and projects as required
  • Plan and execute data conversion activities
  • Update customer on upcoming F&O version updates and impact to the customer
  • Function as first point of contact for a number of contracted customers and take accountability for their support experience
  • Coordinate an F&O version update schedule ensuring the customer stays up-to-date while accommodating customer business requirements.

Skills and Attributes for Success

  • Experience on D365 F&O and Dynamics AX 2012 R3 in D365 SCM or Finance.
  • Understanding and working experience on D365 SCM or Finance modules like
    • SCM
      • Inventory Management
      • Product Information Management
      • Master Planning
      • Sales and Marketing
      • Procurement and Sourcing
      • Production and Shop Floor Control
      • Advanced Warehouse Management
    • Finance
      • General Ledger
      • Accounts Receivable
      • Accounts Payable
      • Fixed Assets
      • Cash & Bank management
      • Tax
      • Project management & Accounting modules
  • Setups and configuration for Inventory management, control and stock keeping
  • Nature and types of item, service and bill of materials
  • Setups and configuration for multiple legal entity and intercompany transactions
  • Master Planning, creation of planned orders and integration with forecasting
  • Production and Shop Floor Control
  • Advanced warehouse setup, Handheld device configuration/setup and barcode implementation
  • Experience in configuration, parameter setup, functions
  • Chart of Account structure, financial dimensions, Advanced account structure configuration, Budget planning is core.
  • Multiple legal entity consolidation and elimination principles
  • Management/Financial reporter experience a must.
  • Knowledge of GAAP and ability to learn, understand and configure tax policies of countries will be required
  • Experience in Cost accounting, Cost management principles and configuring Financials for Retail, Production based Industries will be required
  • Be able to facilitate and manage discovery workshops with business teams in the of D365 SCM/finance functional area.
  • Compile Functional Requirements Documents and conceptualising future state business processes.
  • Identifying and defining system GAPs.
  • Unit and regression testing, developing test scripts.
  • (Super) User training, developing end user training material.
  • Inter-company trading configuration and defining business process steps.
  • Overall understanding of D365 F&O deployment methods, Azure and LCS.
  • Experience on the Power Platform especially Power Apps and Power BI

Responsibilities, Qualifications, Certifications
To qualify for the role, you must have

  • Minimum 3-5 years of experience in AX 2012/ D365 F&O Production Support/Application support for SCM or Finance
  • Experience delivering support against contractually agreed service levels (SLA)
  • Experience with successful implementations
  • Knowledge of Microsoft Surestep, Waterfall and Agile implementation methodologies is an added advantage.
  • Well versed with Azure ecosystem including Azure DevOps.
  • Valid Microsoft certifications (MB 300, MB310, MB 320) would be an added advantage.
  • Managing, resolving, monitoring performance issues within D365 F&O and AX 2012 environment.
  • Ability to work in both team environment and as an individual contributor.
  • Strong willingness to advocate best practice processes in D365 F&O
  • Good understanding of ITIL practices
  • Experience working with support ticketing systems and willingness to learn new systems.
  • Strong communication skills (written and spoken) and an ability to build a rapport with our customers.

Ideally, you’ll also have

  • Ability to function in a rapidly changing, heavily matrixed and often virtual environment
  • Ability to prioritize, drive and adapt to change quickly in a fast-paced environment
  • Culturally sensitivity and be capable of handling interactions with a “global mindset”
  • Troubleshoot problems reported by client or end-users in the production environment and identify the root cause
  • Good analytical capability to analyse relevant data and resolve reported problems in the quickest possible time.

What We Look For

  • Excellent communicator to work with internal and external resources
  • Hands-on, committed, team player with a clear emphasis being able to work independently, driven and enthusiastic.
  • Ability to organize, prioritize, estimate and deliver tasks against deadlines
  • Confidence and willingness to learn

What We OfferEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.