What You'll Do
- Partner with stakeholders across customer support, engineering, and product teams to understand business needs and translate them into clear data and reporting requirements
- Lead discovery efforts to identify gaps in current analytics, data coverage, and reporting workflows
- Document business and data requirements for new reports, dashboards, and analytics tools
- Perform source-to-target data mapping to design the new data models and data pipelines
- Support user acceptance testing (UAT) and validation of new data products to ensure they meet business needs and data quality standards
- Assist in maintaining documentation around data sources, metric definitions, and data lineage to support long-term scalability
- Contribute to continuous improvement of reporting processes and analytics infrastructure for customer support in the autonomous vehicle space
- Act as a liaison between technical and non-technical teams to ensure alignment on goals, priorities, and deliverables
Basic Qualifications
- 2+ years of experience in a business analyst, data analyst, or similar role (internships, academic projects, or bootcamps welcome)
- 2+ years of hands on experience with querying languages like SQL and comfort working with structured and unstructured datasets
Preferred Qualifications
- Strong analytical thinking and problem-solving skills, with the ability to break down complex processes and translate business needs into clear requirements
- Strong communication and documentation skills - able to clearly articulate findings, requirements, and data flows to both technical and non-technical audiences
- Detail-oriented with experience or interest in discovery work, process mapping, and source-to-target data mapping
- Ability to manage multiple priorities and follow through on deliverables in a fast-paced environment
- A collaborative mindset and willingness to learn - especially in a rapidly evolving field like autonomous vehicles and customer support
- Exposure to tools like Looker, Tableau, or Excel is a plus
- Well versed in autonomous vehicle (AV) technology and real-life use cases in transportation and delivery industry
- Bonus: interest in user experience, customer support operations, or transportation technology
For New York, NY-based roles: The base salary range for this role is USD$113,000 per year - USD$125,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$113,000 per year - USD$125,500 per year.