In this role, you will:
Manage risk by performing review and analysis of insurance policies for the express purpose of determining acceptability and compliance
Support less experienced loan administrators in providing resolutions of inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Evaluate and upload data into the systems of record
Review moderately complex loan servicing documentation language
Ensure compliance with all policies, procedures and regulatory requirements
Provide guidance and training to peers and may have limited supervisory responsibilities
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal and external customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Insurance experience
Commercial loan experience
Ability to review and interpret complex commercial loan documents
Experience reviewing and interpreting insurance policies as they apply to collateral secured loans
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Job Expectations:
This position is not eligible for Visa sponsorship
Candidate must be based out of posted location
This position offers a hybrid work schedule
Relocation assistance is not available for this position
Ability to work additional hours as needed
Posting Locations:
CHANDLER, AZ
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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