Microsoft Embedded Escalation Engineer 

Taiwan, Taoyuan City 

963213038

As a EEE, you will be an elite member of the support team and have opportunities to integrate deeply with the Dynamics 365 and Power Platform Product Group. You will lead engineering investigations to bring quicker issue resolution to Support incidents impacting our customers, to improve their experience and drive key service improvements.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
o OR 7+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Preferred Qualifications:

- Proven 7+ years of technical experience over Dynamics 365 and Power Platform products
- AI experience in building solutions
- AI Agents creation experience for workflow automations
- Knowledge of other associated technologies to the Dynamics Stack, such as:
- Azure
- SQL Knowledge
- Kusto
- Networking
- Coding experience (different languages appreciated)
- Azure AI Foundry

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution

Assists in the development of end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) for new and existing technology.

Product/Process Improvement