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Microsoft Embedded Escalation Engineer – Azure AI Foundry 
Taiwan, Taoyuan City 
399213679

17.07.2025


As EEE, you will be part of AI engineering team within support to be “the” differentiator in the marketplace and need the best and brightest to take our AI solutions to the next level.

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
o OR 7+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: confident in reading, writing and speaking.

Preferred Qualifications:
3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.

2+ years of experience in one or more of the following:

Deep understanding of Cloud services (Preferably Azure), (Experience with other cloud service like AWS is also a plus)

Familiarity with development: tools, language, process, methods, troubleshooting

Experience with AI solutions and services.

Experience with Open Source Ai and ML technology preferred.

Familiarity with Generative AI, LLM/ SLM and prompt engineering.

Service engineering and/or DevOps/ MLOPs experience at internet scale involving user data and/or software development for an enterprise level product.

Experience with workflow automation tools like Power automate, Azure automation etc.

Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions

Experience in a Tier 2/3 environment is preferred

BS in computer science or engineering or equivalent industry experience is preferred.

Proven skills with Azure Fundamental Certification az-900, Azure AI Certification ai-900, Azure Networking Certification az-700

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

• Response and Resolution: You own, investigate, and solve highly complex customer technical issues and serve as a technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tasks (e.g., debugging).
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve highly complex customer issues, through training and readiness.
• Product/Process Improvement: You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements.
• Business Integration: You use your business and technology insights to help shape strategy when engaging with customers, partners, and teams.