Rapid7 Program Manager Customer Experience 

United Kingdom, Northern Ireland, Belfast 

962989925

About the Role:

In this role you will:

• Bring your passion for customers and their experiences everyday to your work

• Learn from Rapid7 customers, embody their voice and bring to internal teams and program work

• Build out program scope, plans, timelines & milestones

• Lead program work that improves customer outcomes

• Identify metrics and their use in a program to measure outcomes

• Host workshops and brainstorming sessions using creative ways of bringing new ideas out of a group

• Identify potential risk in program work and work with leadership on mitigation plans

• Research and bring best practices to program work and internal cross functional teams

• Build strong working relationships across the organization

The skills you’ll bring include:

• Previous experience updating and improving internal processes leading to positive customer experiences

• Proven track record of working across an organization within the business and understanding how their work impacts each other

• Understanding of metrics and reporting and their use in a program to measure outcomes

• Developed understanding of project management and business operations

• Experience running small to medium sized programs with cross functional stakeholders

• Assisted in large cross functional programs running certain work streams and bringing the changes across the globe

• Able to build out program scopes, plans, timelines and milestones

• Understanding of program management principles and how to apply these to their work

• Strong attention to detail

• Strong communication skills (oral and written), with the ability to be both assertive and influential across teams within the organization.

• Storytelling skills with the ability to share the “why” of a program