Wells Fargo Customer Service Representative - National Servicing Group 

Philippines, Caloocan 

962593297

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Interact with customer service team and perform moderately complex customer support tasks

• Manage risk by following all policies and procedures and staying abreast of changes to them

• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Must have at least two (2) years of professional experience in Customer Service supporting a Banking / Financial account in a BPO work environment, required

• Must be willing to take calls from clients, this is a voice support

• Excellent English communication skills

• Proficient in MS Office applications

Job Expectations:

• Must work on-site at the location posted, Five/Neo, BGC, Taguig City

• Must be amenable to work during night / US shift, fixed weekend off

• Must be amenable to work during local holidays

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the location posted

• Shifting and rotation schedule

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.