JPMorgan Client Solutions Specialist 

United States, Arizona, Tempe 

96233806

As a Remarketing Service Coordinator in Auto Finance, you will motivate new and existing auto dealers to use Chase Auto Finance for indirect retail/leasing financing. You will deepen lease-end relationships between Chase Auto and our Manufacturing Partners’ Dealer; Aston Martin Financial Services, Jaguar Financial Group, Land Rover Financial Group, Maserati Capital USA, McLaren Financial Services, Rivian and Subaru Motors Finance.

Job responsibilities

• Train retailers on use of private label sites; inform dealers of policy and procedures
• Act as liaison between retailers and Chase internal partners
• Follow up with retailers on committed purchases and ensure timely retailer payoffs to ensure prompt customer account closure and quick title release to purchasing retailer
• Perform the following functions such as sign dealers to the program in the local market, interface directly with all dealer personnel
• Use reporting data to demonstrate to retailers missed opportunities to purchase off lease units upstream
• Increase retailer enrollment rate for private label and Chase floorplan purchase capability
• Document retailer contacts, issues, resolutions and exceptions in SalesForce
• Correspond daily via phone and email with retailers and Dealer Relationship Managers to ensure timely response and expedited issue resolution

Required qualifications, capabilities and skills

• Demonstrated ability to establish and maintain internal/external partner relationships
• Excellent verbal and written communication skills
• Advanced time management, organizational and prioritization skills to meet business objectives

Preferred qualifications, capabilities and skills

• 1 year lease auto product experience
• 1 year escalations
• Ability to analyze performance data and recommend improvement opportunities
• Ability to manage multiple priorities
• PC skills (Microsoft 365, Excel, Microsoft Word, PowerPoint, Sales Force)