Cellebrite Renewal Account Manager - DOJ 

United States, District of Columbia 

962060203

Responsibilities:

• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.
• Identify customer needs and demonstrate account management capabilities to guide renewal closure.
• Maintain an understanding of Cellebrite licensing models to provide both sales and customers assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Present renewal proposal and options and notify customers of contract expirations and updates.
• Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable deals.
• Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

• 3 + years demonstrated success in a Renewal Account Management or Inside Sales Executive role, preferably in the Federal – DOJ space
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
• BS Degree or equivalent work experience
• Experience managing contract renewal process and working with Salesforce and Salesforce CPQ
• Experience working in a team environment that requires feedback and interaction with multiple internal and external stakeholders
• Sales Metrics-driven – pipeline building, accurate forecasting, continued attainment of 100% of targets
• Motivated: you are a self-starter & eager to learn
• Accountability: you take full ownership in your role; you understand that the position is crucial growing Cellebrite business
• This is a Hybrid position but candidates must be located in the VA/DC/MD area for required office visits ( 2 days) in Tysons Corner