Salesforce Systems Engineer 

United States, California, San Francisco 

958598976

Job Category

Job Details

Responsibilities:

• Serve as a technical point of contact for Webinar platform including integrations & architecture to support the digital experience roadmap for webinars
• Collaborate with cross-functional teams to identify system requirements, design scalable architectures, and implement solutions that meet business needs.
• Troubleshoot & resolve technical issues , including escalated support tickets, and participate in on-call rotations. This includes collaboration with vendor and integration partners to lead the resolution and communication to stakeholders
• Monitor system health, performance, and security, and implement proactive measures to prevent issues and vulnerabilities.
• Ensure the platform integration meets the Technology Standards, accessibility and overall Marketing compliance
• Lead E2E integration testing for enhancements and architectural changes
• Maintain user documentation for integrations, technical support & incident management

Required Qualifications:

• A related technical degree required.
• Proven experience (7-10 years) in systems engineering or administration in the Enterprise Services space .
• Knowledge of monitoring and logging tools for system performance and troubleshooting.
• Proven ability to manage overall business initiative or several components of large, complex projects with direct experience in Agile and Scrum.
• Strong process building, support and enablement experience.
• Excellent analytical and problem-solving skills, with a strong attention to detail.
• Ability to learn and apply new technologies or concepts quickly.
• Service-oriented attitude and customer focus with keen eye towards various trends in operations and platform administration and look for process improvements and automations to offset manual work.
• Excellent verbal and written communication skills.
• Excellent time management and prioritization skills.

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