EY Office Connect Regional Lead - EMEIA 

India, Kerala, Kochi 

956297367

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Your key responsibilities

• Responsible for gathering, assessing, and understanding the stakeholder/Member Firm technology needs to enable Wi Fi Cloud technology transformation.
• Provide sustainable solutions based on country regulations and MF infrastructure
• Accountable for providing the EMEIA sub regions/country/office strategy and vision for marketing office connect product portfolio.
• Fosters collaboration with internal and/or external support groups to align technology solutions with business strategy and priorities.
• Enables and maintains effective relationships with regional stakeholders and technology leaders and serves as the champion and product owner of Office Connect Product across the region.
• Supports stakeholders with solid investment business case for the office connect products and solutions needed across the regions, integrating the financial, resources and technology needs.
• Proactively manages any business risks and timely puts in place a mitigation plan with stakeholders & support groups to ensure offices in production provide a reliable connectivity and user experience.
• Builds and leads a high performing team with solid focus on customer value through coaching, fostering accountability, innovation and teamwork.
• Manages and validates data for the sub regions is always up to date and accurate, such as HW/SW inventory, offices EOL risks, decommission, projects information, budget, accruals, etc

Skills and attributes for success

• Can effectively communicate with business leaders and key stakeholders both in and outside the region.
• Passionate about customer centricity.
• Capable to work within a global environment and flexible to different time zones.
• Experience working under ambiguity, change, tight timelines and pressure.
• Capability to achieve results thru others; always empowering a strong teamwork as support groups won’t report directly to you.
• Financial basics such as: budget, accruals, P&L, depreciation, etc.
• Extensive influencing skills, ability to be aware of surroundings and adapt your style accordingly.
• Analytical curiosity to challenge the 'status quo' through a fact-based approach.
• Ability to identify and target simplification of process, diversify office connect product portfolio & accelerate adoption within the subregions.
• Proficiency with design and monitoring of dashboards and process to continuously draw focus to quality, reliability and integrity to gain key insights into customer experience.
• Experience with Cisco Catalyst and Cisco Meraki products.
• Flexibility to work in different time zones and support groups across different regions like APAC or AMS.

Person needs to be based in EMEIA region to support this region time zone

To qualify for the role you must have

• Bachelor's degree on engineering, science or business management.
• 8+ years of experience in management positions, with minimum of five (5+) years of internal/external IT experience and a strong background on customer experience/business relationship management.
• Financial basics
• Customer-obsessed/passionate about employee experience and impact of technology capabilities on our employees.
• Skills to creatively apply IT to solving business problems, with a focus on customer needs and expectations.
• Data-guided, analytical approach with the ability to formulate and translate insights into action with measurable results.
• Excellent understanding of office connects product portfolio and ability to bring knowledge to help facilitate the growth and adoption across the regions.
• Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization.
• Demonstrated ability to communicate complex technical information to a diverse business audience.
• Experience developing, managing and presenting business cases and strategic plans.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.

Ideally, you’ll also have

• EMEIA region background
• Product Certification
• Technical background (LAN + WLAN) or certification
• Experience working/leading in networking areas as: engineering, implementation and operations. (This position requires a solid technical background to solve daily technical business needs with stakeholders)
• ITIL
• AI and Automation
• Cloud Computing
• Project management
• Business management
• Service management
• Asset/Inventory management
• Vendor management
• Financial management
• Basic skills of Power BI, SharePoint and MS Teams

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.